Return Policy

Return Policy

90-Day Return Guarantee

Our satisfaction guarantee is valid for 90 days after delivery. If more than 90 days have passed since the delivery date, we are unable to offer you a refund.

To initiate a return, please email jayorart@163.com with the subject line "Return", and include your order number, name, and reason for return.

*Disclaimer: The 90-day return window does not apply to damaged products. Damaged products must be reported within 48 hours of the package being delivered.

*Disclaimer: Orders with unpaid VAT/customs duties are not eligible for returns or refunds.

Free Returns via JAYOR ART.

JAYOR ART will provide customers with a return label along with instructions on where to send the artwork. Please ensure the painting is packed in its original packaging or packaging of equivalent protection.

Returns are free for our clients. JAYOR ART covers the return shipping fee; VAT/tariffs are not included.

Refunds

Once the returned item is received and inspected, the customer will receive a confirmation email regarding the status of their refund. If the refund is approved, it will be processed and automatically applied to the customer's credit card or original payment method.

Custom orders are not eligible for returns or refunds.

We only accept cancellations within 48 hours of ordering.

If the order has not received a response to the approval request within 72 hours, it will not be eligible for a refund or cancellation.

Approval Email

Once the artist completes the painting, an email will be sent with samples of the artwork, including a video and multiple photos, for the customer's approval. If these sample emails are not responded to within 24 hours, two follow-up emails will be sent every 24 hours thereafter. If the final follow-up email is not responded to within 24 hours, we will proceed to the next step to complete the order. Customers who do not respond to the final sample email within 24 hours will not be eligible for cancellation or a refund.

Priority Shipping & Extra Secure Packaging

Refunds for additional options are subject to specific conditions:

  • Priority Shipping: Non-refundable unless the painting arrives later than the expected delivery date.
  • Extra Secure Packaging: Non-refundable unless the painting arrives damaged.