Warranty

3-Year Extended Warranty on Framed Paintings
Thank you for choosing JayorArt for your art needs. We take great pride in the quality of our paintings and frames, and we are pleased to offer a 3-year extended warranty to ensure your satisfaction and confidence in your purchase. This warranty covers framed paintings purchased directly from JayorArt and is subject to the following terms and conditions:

Warranty Coverage:
We guarantee that framed paintings purchased from JayorArt will be free from defects in materials and workmanship for three years from the date of purchase. This coverage includes the canvas, paint, and frame.

What Is Covered:
This warranty covers the wooden frame, canvas, and the integrity of the painting itself. Integrity issues include paint peeling, canvas tearing under normal use, and frame stability. We guarantee they will remain in good condition under normal use and care, free from manufacturing defects.

What Is Not Covered:
This warranty does not cover damage or defects caused by:

Accidental damage, abuse, or misuse.
Unauthorized modifications or repairs.
Exposure to extreme environmental conditions (e.g., high humidity, direct sunlight).
Natural variations in wood, including minor knots, grain patterns, and color variations, which are characteristics of real wood and are not considered defects.

Care Instructions: To avoid voiding the warranty, please follow these care instructions:

Maintain ideal humidity levels (40–60%).
Avoid direct sunlight.
Wipe the painting with a soft, dry cloth.

Making a Warranty Claim:
To make a warranty claim, you must provide proof of purchase from JayorArt. Please contact our customer service team at jayorart@163.com to initiate a warranty claim. We may ask you to send photos of the issue for assessment. Claims must be submitted within 30 days of discovering the defect. The customer is responsible for shipping costs during the claims process.

Resolution Options:
If a manufacturing defect is confirmed, JayorArt will, at our discretion:

Repair the framed painting or frame.
Replace the defective components.
Provide store credit or a refund.
The resolution process typically takes 2–4 weeks, and customers can track their claim status through our customer service.

Limitation of Liability:
Our liability under this warranty is limited to the purchase price of the framed painting. We are not responsible for any indirect, consequential, or incidental damages.

Transferability:
This warranty is non-transferable and applies only to the original purchaser of the framed painting. For gift purchases, please ensure the recipient is aware of this policy.

Statutory Rights:
This warranty is in addition to any statutory rights you may have as a consumer under applicable law.

Warranty Period:
This warranty is valid for three years from the date of purchase.

Please note that this warranty may be subject to changes or updates. We recommend visiting our website or contacting customer service for the most up-to-date information.

Thank you for trusting JayorArt. If you have any questions or need to make a warranty claim, please contact us at jayorart@163.com.

Frequently Asked Questions:

What does the warranty cover? The warranty covers defects in materials and workmanship in the frame, canvas, and paint.
What is not covered? Accidental damage, misuse, unauthorized repairs, and extreme environmental conditions are not covered.
How do I make a warranty claim? Contact us at jayorart@163.com within 30 days of discovering the issue, with proof of purchase and photos of the defect.
Who is responsible for shipping costs during a claim? The customer is responsible for shipping costs during the claims process.
How long does the resolution process take? Typically 2–4 weeks. You can track your claim status through our customer service.